Feedback
Client feedback is critical to profit and sustained business growth. Systino’s unique feedback model has reponse rates > 50%, and provides the granular details you need to adapt your business and protect any business at risk.
Net Promoter
Net Promoter Score® (NPS) is the customer relationship metric that correlates directly to sustainable growth. Systino reveals your NPS as well as the details you need to save business at risk and enable delighted clients to market for you.
Voice of the Customer
Powerful text analytics bring the Voice of the Customer (VOC) directly into your business decision-making. Systino reveals your NPS (by location or brand), and scans your clients’ actual comments about likes, dislikes, and concerns. All of this information is automatically aggregated, categorized, and presented to you in intuitive dashboards that let you to see trends in how your business is improving or declining in each of these areas over time. Systino provides actionable insights that recapture clients at risk and grow business.
What Our Customers Say
“Systino enables us to communicate in an easy and effective manner with our existing clients and gain new customers we otherwise would not have been able to capture.”
— Ed Quinlan, Harris Research, Inc., A Division of The Home Depot
— Ed Quinlan, Harris Research, Inc., A Division of The Home Depot
“I can't say enough great things about the ease and functionality of your surveys. I am thrilled to be a client of yours and am looking forward to expanding our business with your company!”
— Cori Skinner, Associate Marketing Manager, Orkin
— Cori Skinner, Associate Marketing Manager, Orkin
“Systino is user-friendly tool with extensive reporting and tracking capabilities. The referral tool is excellent but the comments coming from customers have allowed us to keep many from cancelling. Customer retention is so valuable when it comes to our business. Thanks for a great product.”
— Jeanette Foster, Senior Marketing Manager, Maid Brigade
— Jeanette Foster, Senior Marketing Manager, Maid Brigade
“We are really excited about Systino. We think it is a game changer for us in terms of delivering world-class service to our customers. It is a revolutionary technology. You guys have an amazing ability to create a service that is simple to use but delivers incredibly powerful information.”
— Dave Kennedy, Partner, Alamo Draft House
— Dave Kennedy, Partner, Alamo Draft House
“[Systino provides] real-time, specific, actionable customer experience comments to follow up on and tracks performance patterns by store and by store associate. Historical responses allow trends to be understood easily.”
— Steve Skonecke, Director of Operations, CD One Price Cleaners
— Steve Skonecke, Director of Operations, CD One Price Cleaners
Social Media
Social media integration fuels Systino’s invaluable marketing ability, allowing your happy clients (promoters) to function as a virtual salesforce for your business. Systino can automatically publish feedback directly to your Facebook Fanpage or website, bringing the power of referral to your bottom line!