Feedback
Client feedback is critical to profit and sustained business growth. Systino’s unique feedback model has reponse rates > 50%, and provides the granular details you need to adapt your business and protect any business at risk.
Net Promoter
Net Promoter Score® (NPS) is the customer relationship metric that correlates directly to sustainable growth. Systino reveals your NPS as well as the details you need to save business at risk and enable delighted clients to market for you.
Voice of the Customer
Powerful text analytics bring the Voice of the Customer (VOC) directly into your business decision-making. Systino reveals your NPS (by location or brand), and scans your clients’ actual comments about likes, dislikes, and concerns. All of this information is automatically aggregated, categorized, and presented to you in intuitive dashboards that let you to see trends in how your business is improving or declining in each of these areas over time. Systino provides actionable insights that recapture clients at risk and grow business.
What Our Customers Say
“We would absolutely ‘refer a friend or business associate’ to Systino – it's by far the most powerful customer feedback and referral tool available today. I strongly encourage any franchise executive interested in learning what your brand's customers have to say to learn more about Systino.”
— Brian Spindel, President & COO, PostNet International
— Brian Spindel, President & COO, PostNet International
“Systino has had a tremendous impact on our organization … after two years we’ve been able to retain more than $10 million worth of business and we believe it’s because of Systino.”
— Rich Kissane, JAN-PRO International
— Rich Kissane, JAN-PRO International
“Systino enables us to communicate in an easy and effective manner with our existing clients and gain new customers we otherwise would not have been able to capture.”
— Ed Quinlan, Harris Research, Inc., A Division of The Home Depot
— Ed Quinlan, Harris Research, Inc., A Division of The Home Depot
“With Systino, we have greater visibility into our customers' true level of satisfaction. The interface is intuitive, the data is actionable, and the impact is tangible – that's why our franchisees are excited about this business-driving tool.”
— Wendy Odell Magus, VP of Marketing, Kiddie Academy
— Wendy Odell Magus, VP of Marketing, Kiddie Academy
“[Systino provides] real-time, specific, actionable customer experience comments to follow up on and tracks performance patterns by store and by store associate. Historical responses allow trends to be understood easily.”
— Steve Skonecke, Director of Operations, CD One Price Cleaners
— Steve Skonecke, Director of Operations, CD One Price Cleaners
Social Media
Social media integration fuels Systino’s invaluable marketing ability, allowing your happy clients (promoters) to function as a virtual salesforce for your business. Systino can automatically publish feedback directly to your Facebook Fanpage or website, bringing the power of referral to your bottom line!